Claims Specialist - Insurance Processing & Customer Resolution

Join Asuransi Cakrawala Proteksi as a Claims Specialist in the vibrant heart of Bali! This is your opportunity to play a pivotal role in delivering exceptional service by managing insurance claims with precision, empathy, and efficiency. You will ensure that every claim is handled with the highest level of care, from initial assessment to final resolution, all while maintaining our commitment to customer satisfaction.

At Asuransi Cakrawala Proteksi, we are dedicated to providing comprehensive insurance solutions to our clients. Our team is passionate about helping our customers navigate the complexities of insurance claims, and we are looking for a skilled and compassionate Claims Specialist to join us in Badung, Bali. This role offers a dynamic work environment where you can grow your skills and make a real impact on our customers' lives.

📋 Tanggung Jawab Pekerjaan

• Handle and process insurance claims from inception to completion, ensuring accuracy and compliance with company policies and regulations.
• Conduct thorough investigations to assess the validity of claims and determine appropriate compensation.
• Collaborate with internal teams and external vendors to facilitate smooth claim resolution.
• Use our in-house claim management system to track and manage claims efficiently.
• Provide exceptional customer service by communicating clearly and empathetically with policyholders throughout the claims process.
• Stay updated with industry trends and best practices to continuously improve our claims handling procedures.
• Prepare and submit detailed reports on claims status and resolution times.
• Ensure all documentation is accurate and up-to-date, adhering to legal and regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Insurance, Business Administration, or a related field.
• Minimum of 3 years of experience in insurance claims processing or a similar role.
• Strong knowledge of insurance policies, claims handling procedures, and relevant regulations.
• Proficiency in using Microsoft Office Suite, particularly Excel and Word.
• Excellent communication and interpersonal skills to interact effectively with customers and internal teams.
• Ability to work under pressure and meet tight deadlines.
• Certification in insurance claims handling or a related field is a plus.
• Fluency in Indonesian and English is required.

🛠️ Keahlian

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